§ GUARANTEE
7-Day Money-Back Guarantee
Try any paid plan risk-free. If CCTVplanner isn't right for you, email us within 7 days of your payment and we'll refund you in full — no questions asked.
What the guarantee covers
- All paid subscriptions — Lite, Standard and Premium, monthly or yearly.
- Full refund of your most recent payment if you request it within 7 days.
- No forms, no retention calls — a single email is enough.
How to request a refund
- 01Email [email protected] from the address on your account.
- 02Mention that you'd like to use the 7-day money-back guarantee. No reason required.
- 03We process the refund to your original payment method within 5–10 business days.
The fine print
The guarantee applies to your first payment on a new paid plan and to each renewal, claimed within 7 days of that charge. It covers the subscription fee only. The free plan is always free and needs no guarantee. Refunds are issued to the original payment method. Repeated refund-and-resubscribe cycles may be excluded at our discretion. This guarantee is offered in addition to — and does not limit — any statutory consumer rights you have under EU or local law.
Frequently asked questions
Do I need to give a reason?
No. Email us within 7 days and we refund you — no questions asked.
How long do refunds take?
Stripe returns funds to your original payment method, typically within 5–10 business days.
Does it apply to yearly plans?
Yes. The 7-day window applies to both monthly and yearly plans, on the first charge and every renewal.
What about the free plan?
The free plan is permanently free — there's nothing to refund. The guarantee only applies to paid plans.
Try it risk-free
Start designing for free. Upgrade only when you're ready — backed by our 7-day money-back guarantee.