§ GUARANTEE
14-Day Money-Back Guarantee
Try any paid plan risk-free. If CCTVplanner isn't right for you, email us within 14 days of your payment and we'll refund you in full — no questions asked.
What the guarantee covers
- All paid subscriptions — Installer, Business, Studio and Enterprise, monthly or yearly.
- Full refund of your most recent payment if you request it within 14 days.
- No forms, no retention calls — a single email is enough.
How to request a refund
- 01Email [email protected] from the address on your account.
- 02Mention that you'd like to use the 14-day money-back guarantee. No reason required.
- 03We process the refund to your original payment method within 5–10 business days.
The fine print
The guarantee applies to your first payment on a new paid plan and to each renewal, claimed within 14 days of that charge. It covers the subscription fee only. The free plan is always free and needs no guarantee. Refunds are issued to the original payment method. Repeated refund-and-resubscribe cycles may be excluded at our discretion. This guarantee is offered in addition to — and does not limit — any statutory consumer rights you have under EU or local law.
Frequently asked questions
Do I need to give a reason?
No. Email us within 14 days and we refund you — no questions asked.
How long do refunds take?
Stripe returns funds to your original payment method, typically within 5–10 business days.
Does it apply to yearly plans?
Yes. The 14-day window applies to both monthly and yearly plans, on the first charge and every renewal.
What about the free plan?
The free plan is permanently free — there's nothing to refund. The guarantee only applies to paid plans.
Try it risk-free
Start designing for free. Upgrade only when you're ready — backed by our 14-day money-back guarantee.